Videos
Should You Fire Your Customers?
This video is a media coverage on Dr. Kumar's views on profitable customer management. This appeared on Channel NewsAsia on July 23, 2009. Visit the Publications section of this website to read more on Dr. Kumar's scholarly work on customer management and other related topics.
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About Dr. V Kumar
Dr. V Kumar, or VK as he is more popularly known in the academic and professional circles, is the Richard and Susan Lenny Distinguished Chair Professor in Marketing, the Executive Director of the Center for Excellence in Brand and Customer Management...